Love is blind

You have heard the phrase “love is blind”… Often a flippant remark when we notice a seemingly mismatched couple. But often this cliché runs true. When we are in love, we are more forgiving of the little problems and imperfections. In fact we can come to value these imperfections and personality quirks and become some of the reason we love so much.

When people love a brand, they will forgive that a product is a little more expensive, or that they have to go out of their way to find it. They will refuse to admit another brand can be as good, let alone better. They’ll purchase the product(s) over and over again, and they’ll rave about it to friends and colleagues. A great example is Karen recently professing her love for her new Apple Mac.

On a recent blog post, Seth Godin writes about Love and what he considers its opposite… Annoying. Check out Seth’s full post here: Love (and Annoying). He gives some great examples of companies and products that aim to be loved by their customers and others that aim to be less annoying.

The ultimate goal in branding or designing a product is to be loved by our customers. While we would all love to have a brand that is universally loved by everyone, it is not always possible. Seth suggests, “If you can’t do that [be loved], perhaps you can make your product or service less annoying”.

The problem with love is that not everyone loves alike, and those who don’t love your brand will likely find you annoying. If your business model will work with fewer, but more loyal customers, then love maybe you should try to create a brand for people to love. But if you need more customers, then spend your effort making sure you are less annoying.

I Love Apple

Unpacking my Mac from it’s box almost brought tears to my eyes… ok a slight exaggeration, but it’s so extremely cool.

I love the way Apple do things. Right down to the slick packaging, every aspect is taken care of. Even the plug that fits into the back of the screen looks carefully thought out.

And you know what? It’s so simple. And they have us eating out of their hands because in terms of design and innovation they are always a step ahead. The consistency in the design style and it’s marriage with their equally clever ad campaigns, has the brand almost perfectly tuned. And by making their products so aestheticly pleasing the buying public are completely won over.  

The customer experience seems a major priority for Apple. They want you to COVET their products above all others (lets face it, often imitations, to varying degrees). Even the process of unpacking them feels special. It’s like coming home with a new baby. You’re super careful with it, gaze at it often, marvel at it’s beauty…

In casting such a spell it’s no wonder Apple can command higher prices from it’s devotees… not to mention, the newly converted.